Onfido incident

Increased Flag rate for Video Reports

Minor Resolved View vendor source →

Onfido experienced a minor incident on February 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 07:00 PM UTC
Resolved
Feb 12, 2025, 07:00 PM UTC
Duration
—
Detected by Pingoru
Feb 12, 2025, 07:00 PM UTC

Update timeline

  1. resolved Feb 12, 2025, 05:35 PM UTC

    Between 13:10 UTC and 14:23 UTC, a majority of Live Video reports processed in all regions were incorrectly flagged for payload integrity. This was caused by a recent code changed that has been rolled back. All impacted reports were rerun within 2 hours of the incident being resolved. We apologize for the inconvenience this has caused.