Onfido experienced a minor incident on March 8, 2025, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 08, 2025, 05:13 PM UTC
Issue Summary The Smart Capture Link service is currently unavailable due to an expired domain (onfido.app), which caused disruptions in domain resolution. Current Actions Taken * The onfido.app domain has already been renewed * We will provide updates as soon as we have more information on restoration progress.
- monitoring Mar 08, 2025, 06:32 PM UTC
While the domain renewal changes have propagated, some users may still experience intermittent issues. Next Steps * We are actively monitoring the situation
- resolved Mar 08, 2025, 07:06 PM UTC
The issue affecting the Smart Capture Link due to expiration of the onfido.app has been resolved. While the issue has been resolved, we will continue to closely monitor the service to ensure full stability and address any potential lingering effects.