Onfido incident

Deterioration in QES product

Minor Resolved View vendor source →

Onfido experienced a minor incident on May 8, 2025 affecting QES, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 04:01 PM UTC
Resolved
May 08, 2025, 04:35 PM UTC
Duration
34m
Detected by Pingoru
May 08, 2025, 04:01 PM UTC

Affected components

QES

Update timeline

  1. investigating May 08, 2025, 04:01 PM UTC

    The QES product is currently down. Due to 3rd party provider. We are currently monitoring the situation as it develops with our provider

  2. investigating May 08, 2025, 04:04 PM UTC

    We are continuing to investigate this issue.

  3. identified May 08, 2025, 04:14 PM UTC

    The issue has been identified with our 3rd party provider

  4. monitoring May 08, 2025, 04:15 PM UTC

    We are monitoring our 3rd party provider as they deal with the underlying issues

  5. monitoring May 08, 2025, 04:21 PM UTC

    QES processing is starting to come back now. We are continuing to monitor the situation.

  6. monitoring May 08, 2025, 04:26 PM UTC

    QES requests are being processed again now. We continue to monitor the situation.

  7. resolved May 08, 2025, 04:35 PM UTC

    Our provider has restored full service now. QES processing back to normal.