OneTrust incident
IM-1749-APP-BR Prod – HA Profiles API Availability Degradation
Resolved after 1 hour 51 minutes, affecting APP-BR (APP-BR: Consent Receipts) and APP-BR (APP-BR: Data Subject Portal), on November 4, 2026.
Corrective actions have been completed, and after a period of monitoring, we have confirmed resolution of this incident. If you are still experiencing issues, please contact our Support team quoting IM-1749.
Affected components
Update timeline
- investigating Nov 04, 2026, 08:14 PM UTC
We are investigating an issue affecting the HA Profiles API that may impact some customers. Engineering is actively working to determine the cause and scope of impact. We have engaged our cloud service provider and are working with them toward resolution. We will provide another update when additional information becomes available.
- resolved Nov 04, 2026, 10:05 PM UTC
Corrective actions have been completed, and after a period of monitoring, we have confirmed resolution of this incident. If you are still experiencing issues, please contact our Support team quoting IM-1749.
Your product runs on more than OneTrust
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services