OneTrust incident

IM-1732 - Cookie Scan Processing Delays

Ongoing since 10:24 PM UTC.

investigating Oct 22, 2026, 10:24 PM UTC

We are investigating an issue affecting cookie scan processing in the APP environment. Customers may observe scheduled or manually initiated cookie scans remaining in a Pending or Queued status and not progressing as expected. Our teams are actively investigating the cause and working to restore normal scan processing. We will provide further updates as additional information becomes available.

Started
Oct 22, 2026, 10:24 PM UTC
Resolved
Ongoing
Duration
● 13h 11m
Detected by Pingoru
Oct 22, 2026, 10:24 PM UTC

Update timeline

  1. investigating Oct 22, 2026, 10:24 PM UTC

    We are investigating an issue affecting cookie scan processing in the APP environment. Customers may observe scheduled or manually initiated cookie scans remaining in a Pending or Queued status and not progressing as expected. Our teams are actively investigating the cause and working to restore normal scan processing. We will provide further updates as additional information becomes available.

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