Resolved after 3 hours 12 minutes, on October 21, 2026.
The emergency maintenance for DataGuidance has now been completed, and the service has been restored. Customers should now be able to access DataGuidance as normal. We apologise for the disruption and thank you for your patience while the maintenance was completed.
Update timeline
- investigating Oct 21, 2026, 04:45 PM UTC
We will be carrying out emergency maintenance on the DataGuidance platform. The maintenance will begin at 17:00 UTC, and is expected to take approximately four hours, during which the module will be temporarily unavailable. During the maintenance window, DataGuidance will be unavailable, and customers attempting to access the module may receive a 403 error. If you have any questions or need further assistance, please create a support case by visiting the 'Get Help' section of my.onetrust.com , quoting the reference IM-1730. We apologise for any inconvenience caused.
- resolved Oct 21, 2026, 07:57 PM UTC
The emergency maintenance for DataGuidance has now been completed, and the service has been restored. Customers should now be able to access DataGuidance as normal. We apologise for the disruption and thank you for your patience while the maintenance was completed.
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