OneTrust experienced a major incident on September 7, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 07, 2026, 06:03 AM UTC
We are aware of an issue reported by our third-party cloud provider that is affecting Reporting and Dashboard services. As a result, users may not see the latest data reflected in dashboards and reports across all modules. We are continuously engaged with our cloud provider and are actively monitoring the situation. At this time, only the Reporting and Dashboard services are impacted. We will continue to provide updates as the investigation progresses.
- monitoring Sep 08, 2026, 05:00 AM UTC
We have been actively engaged with our cloud provider and continuously monitoring the situation and the impacted services. Our cloud provider has implemented corrective actions and is closely monitoring the environment to ensure service stability. At this time, Reporting and Dashboard services are recovering, and we continue to track the situation closely. We will provide further updates as soon as additional information becomes available
- resolved Sep 08, 2026, 07:00 AM UTC
Corrective actions have been implemented, and following a period of monitoring, our cloud provider has confirmed that the issue has been resolved. All previously affected services are now operational, and our teams have independently validated that service functionality has been restored. If you are still experiencing issues, please contact our support teams quoting IM-1672 Root cause analysis investigations have been initiated and an RCA will be provided.