Resolved after 5 days, affecting Portal and Marketing and Status Website (Marketing and Status Website — EU Operating Region), on June 5, 2026.
Users who have not signed in for 90 days are automatically suspended as part of the inactive user management feature. We have identified an issue where this feature may be suspending users unintentionally. Our engineering team is actively investigating the behavior and working toward a resolution. We will provide updates as more information becomes available. In the meantime, if you believe users have been impacted incorrectly, please contact support for assistance
Affected components
Update timeline
- investigating Jun 05, 2026, 01:37 PM UTC
Users who have not signed in for 90 days are automatically suspended as part of the inactive user management feature. We have identified an issue where this feature may be suspending users unintentionally. Our engineering team is actively investigating the behavior and working toward a resolution. We will provide updates as more information becomes available. In the meantime, if you believe users have been impacted incorrectly, please contact support for assistance
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