One Church Software Outage History
One Church Software is up right nowPingoru has recorded 30 incidents for One Church Software: 5 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor August 5, 2026 Brother Printer Issue 1d 3h Check-In System
Started Aug 05, 2026, 07:34 PM UTC· resolved Aug 06, 2026, 10:44 PM UTC
- identified Aug 05, 2026, 07:34 PM UTC
Brother label printing is currently not working in the iOS check-in app. We've submitted version 1.4.4 with a fix to Apple and are waiting on their approval. Until it's live, you can use the Android app or a different printer (Dymo, Zebra) if labels are needed.
- identified Aug 06, 2026, 10:23 PM UTC
The iOS app is still pending review by Apple. We've submitted an expedited review request in hopes of speeding things up and will post an update here as soon as we have news.
- resolved Aug 06, 2026, 10:44 PM UTC
Version 1.4.4 of the iOS app is now available in the Apple App Store. This update resolves the Brother printer issues. Please update your app to get the fix. If you don't see it yet, it may take a little time to appear in your region; try again shortly.
Major May 30, 2026 Outage: Incoming Text Messages 1d 20h Text Messaging
Started May 30, 2026, 08:24 PM UTC· resolved Jun 01, 2026, 04:29 PM UTC
- identified May 30, 2026, 08:24 PM UTC
We're currently experiencing an issue where incoming text messages are not reaching our platform. This affects text giving and SMS keywords. Outgoing text messages are working normally. We're in contact with our messaging provider, who is actively investigating. We'll share updates as they become available.
- resolved Jun 01, 2026, 04:29 PM UTC
We have received word from our messaging provider that this issue has been resolved. We did preliminary testing and confirmed a response was returned after texting in. Please let us know if you continue to experience any issues.
Notice April 7, 2026 SSL Certificate Issue 30m Management Portal, Public Portal, Check-In System, One Church Giving
Started Apr 07, 2026, 12:21 AM UTC· resolved Apr 07, 2026, 12:51 AM UTC
- identified Apr 07, 2026, 12:21 AM UTC
We are aware of an SSL certificate issue and are currently working on it. We'll follow up once this has been resolved.
- identified Apr 07, 2026, 12:49 AM UTC
This issue should be resolved now and the site accessible again.
- resolved Apr 07, 2026, 12:51 AM UTC
This incident has been resolved.
Minor January 14, 2026 Incorrect blocks causing potential issues with public portal and embeds on version 6 13d 22h Public Portal, One Church Giving
Started Jan 14, 2026, 06:13 PM UTC· resolved Jan 28, 2026, 04:53 PM UTC
- identified Jan 14, 2026, 06:13 PM UTC
Last weekend, automated systems from Netcraft, an online threat assessment company working on behalf of Facebook, incorrectly reported app.onechurchsoftware.com to internet security providers that manage phishing and scam blocklists. As a result, those providers quickly blocked our domain without evidence. After we contacted Netcraft, they acknowledged the error and formally retracted the report. However, despite being notified by Netcraft, some providers are still blocking the domain. We are actively working with Netcraft to resolve this as quickly as possible and have requested a full list of all providers they contacted so we can help expedite the process however we can. This issue only potentially affects customers using version 6 of the platform. Version 7 is not impacted. Even within version 6, only a subset of users may be affected. Whether someone experiences an issue depends on the security checks performed by their device when accessing the public portal or pages using web embeds, as well as how current their blocklists are. The browser used may also contribute. As a result, the same page may load successfully for one user but not for another. We understand this is frustrating. We are upset as well. We will continue to provide updates as the situation develops.
- monitoring Jan 20, 2026, 05:28 PM UTC
Most providers at this point have updated their block lists to no longer include app.onechurchsoftware.com. Users on version 6 of One Church should see improvement though there may still be pockets of blocked access here and there. This would most commonly be observed in corporate / managed networks or tools that elevate security. In addition to what Netcraft did on their end, we have actively worked with major security and browser providers (including Apple, Google, Microsoft, Cisco, Fortinet, Webroot, and Norton) to ensure the corrected status propagates as quickly as possible. As well, we submitted formal reclassification requests where applicable. We will continue to monitor the situation. If there are any blocking instances, please let us know along with who is blocking access and the network used so we can reach out to those providers as appropriate.
- resolved Jan 28, 2026, 04:53 PM UTC
This incident has been resolved.
Critical December 9, 2025 Payment Processing Outage 13m One Church Giving
Started Dec 09, 2025, 03:29 PM UTC· resolved Dec 09, 2025, 03:43 PM UTC
- investigating Dec 09, 2025, 03:29 PM UTC
Attempts to submit payments for processing is currently resulting in a 5004:System Error: Unable to load merchant details error. We have been in contact with Usio and they are investigating. We'll provide updates as they become available.
- resolved Dec 09, 2025, 03:43 PM UTC
Usio has resolved the issue, and payment processing should now be functioning normally again.
Minor October 20, 2025 AWS outage affecting emails 3h 26m Management Portal
Started Oct 20, 2025, 06:18 PM UTC· resolved Oct 20, 2025, 09:45 PM UTC
- identified Oct 20, 2025, 06:18 PM UTC
We continue to experience issues related to outgoing emails and delivery receipts due to the ongoing Amazon outage. This issue is external to our systems and is not related to our infrastructure. We will monitor the situation and will provide updates as they become available.
- resolved Oct 20, 2025, 09:45 PM UTC
We are seeing emails being successfully sent and delivered. It appears the incident has been resolved.
Critical October 11, 2025 Online Payment Processing Outage 46m One Church Giving
Started Oct 11, 2025, 04:47 PM UTC· resolved Oct 11, 2025, 05:34 PM UTC
- identified Oct 11, 2025, 04:47 PM UTC
One Church Giving is currently down due to a certificate error with Usio. They are aware and are working towards a resolution. We'll keep you updated.
- monitoring Oct 11, 2025, 05:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 11, 2025, 05:34 PM UTC
This incident has been resolved.
Major December 29, 2024 Online Payment Processing Is Down 4h 42m One Church Giving
Started Dec 29, 2024, 04:36 PM UTC· resolved Dec 29, 2024, 09:18 PM UTC
- investigating Dec 29, 2024, 04:36 PM UTC
Online payment processing is currently experiencing an outage. We have notified Usio and will provide updates as we receive them.
- monitoring Dec 29, 2024, 05:15 PM UTC
We have started to see recovery and successful processing resume. The issue appears to have been caused by an outage from a downstream payment provider. We'll continue to monitor in case any updates are provided.
- resolved Dec 29, 2024, 09:18 PM UTC
This incident has been resolved.