One Church Software incident

Payment Processing Outage

Resolved after 13 minutes, affecting One Church Giving, on December 9, 2025.

resolved Dec 09, 2025, 03:43 PM UTC

Usio has resolved the issue, and payment processing should now be functioning normally again.

Started
Dec 09, 2025, 03:29 PM UTC
Resolved
Dec 09, 2025, 03:43 PM UTC
Duration
13m
Detected by Pingoru
Dec 09, 2025, 03:29 PM UTC

Affected components

One Church Giving

Update timeline

  1. investigating Dec 09, 2025, 03:29 PM UTC

    Attempts to submit payments for processing is currently resulting in a 5004:System Error: Unable to load merchant details error. We have been in contact with Usio and they are investigating. We'll provide updates as they become available.

  2. resolved Dec 09, 2025, 03:43 PM UTC

    Usio has resolved the issue, and payment processing should now be functioning normally again.

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