Resolved after 1 day 20 hours, affecting Text Messaging, on May 30, 2026.
We have received word from our messaging provider that this issue has been resolved. We did preliminary testing and confirmed a response was returned after texting in. Please let us know if you continue to experience any issues.
Affected components
Update timeline
- identified May 30, 2026, 08:24 PM UTC
We're currently experiencing an issue where incoming text messages are not reaching our platform. This affects text giving and SMS keywords. Outgoing text messages are working normally. We're in contact with our messaging provider, who is actively investigating. We'll share updates as they become available.
- resolved Jun 01, 2026, 04:29 PM UTC
We have received word from our messaging provider that this issue has been resolved. We did preliminary testing and confirmed a response was returned after texting in. Please let us know if you continue to experience any issues.
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