One Church Software incident

Payment processing unavailable

Resolved after 1 hour 5 minutes, affecting One Church Giving, on September 20, 2021.

investigating Sep 20, 2021, 03:14 PM UTC

Usio, our merchant services provider, is currently experiencing an issue. They are investigating the cause. Unfortunately, in the meantime, payment processing (i.e. online and text giving) is also unavailable.

Started
Sep 20, 2021, 03:14 PM UTC
Resolved
Sep 20, 2021, 04:20 PM UTC
Duration
1h 5m
Detected by Pingoru
Sep 20, 2021, 03:14 PM UTC

Affected components

One Church Giving

Update timeline

  1. investigating Sep 20, 2021, 03:14 PM UTC

    Usio, our merchant services provider, is currently experiencing an issue. They are investigating the cause. Unfortunately, in the meantime, payment processing (i.e. online and text giving) is also unavailable.

  2. resolved Sep 20, 2021, 04:20 PM UTC

    The issue has been resolved and payment processing is back to normal.

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