Resolved after 1 hour 46 minutes, affecting One Church Giving, on June 21, 2022.
Usio has indicated the issue has been resolved. Payment processing should be back to normal now.
Affected components
Update timeline
- investigating Jun 21, 2022, 06:46 PM UTC
Our logs have indicated an issue with online payment processing. We have notified our merchant provider and are awaiting an update on the issue.
- identified Jun 21, 2022, 06:53 PM UTC
Usio has confirmed there is an outage affecting payment processing and are currently investigating the issue. We will send further updates as soon as we have them.
- identified Jun 21, 2022, 07:50 PM UTC
Usio is continuing to work on resolving the issue which is linked to a DB outage. Submission of ACH files for processing will be delayed until the issue has been fixed.
- resolved Jun 21, 2022, 08:33 PM UTC
Usio has indicated the issue has been resolved. Payment processing should be back to normal now.
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