One Church Software incident

Email Service is Down

Resolved after 16 hours 1 minute, affecting Management Portal, on January 26, 2023.

identified Jan 26, 2023, 07:36 AM UTC

There is an issue affecting our email provider, AWS. We have reached out to them for a resolution. In the meantime, emails cannot be sent from the system.

Started
Jan 26, 2023, 07:36 AM UTC
Resolved
Jan 26, 2023, 11:37 PM UTC
Duration
16h 1m
Detected by Pingoru
Jan 26, 2023, 07:36 AM UTC

Affected components

Management Portal

Update timeline

  1. identified Jan 26, 2023, 07:36 AM UTC

    There is an issue affecting our email provider, AWS. We have reached out to them for a resolution. In the meantime, emails cannot be sent from the system.

  2. resolved Jan 26, 2023, 11:37 PM UTC

    The issue affecting email sending has been resolved.

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