One Church Software incident

Text Message Delivery Degradation

Resolved after 5 hours 3 minutes, affecting Management Portal, on May 4, 2023.

monitoring May 04, 2023, 05:43 PM UTC

Our text messaging provider has reported that a fix has been implemented and they are monitoring the results.

Started
May 04, 2023, 03:03 PM UTC
Resolved
May 04, 2023, 08:06 PM UTC
Duration
5h 3m
Detected by Pingoru
May 04, 2023, 03:03 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating May 04, 2023, 03:03 PM UTC

    Our text messaging provider is currently experiencing issues with message delivery. Here is what they report: We are currently observing SMS delivery degradation towards USA & Canada which may affect some SMS and toll free traffic. We are working to resolve the issue and will issue an update as soon as more information becomes available.

  2. monitoring May 04, 2023, 05:43 PM UTC

    Our text messaging provider has reported that a fix has been implemented and they are monitoring the results.

  3. resolved May 04, 2023, 08:06 PM UTC

    This incident has been resolved.

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