One Church Software incident
Intercom outage affecting chat and email support
Notice Vendor's status page →
Resolved after 55 minutes, affecting Management Portal, on October 12, 2023.
Intercom has implemented a fix and are monitoring the results. Chat and email support should be accessible currently.
Affected components
Management Portal
Update timeline
- identified Oct 12, 2023, 03:02 PM UTC
Intercom, the provider of our chat and support widget, is reporting a major outage. They have identified the issue and are working on a fix. Responsiveness of support will be impacted until the issue is resolved.
- identified Oct 12, 2023, 03:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 12, 2023, 03:27 PM UTC
Intercom has implemented a fix and are monitoring the results. Chat and email support should be accessible currently.
- resolved Oct 12, 2023, 03:57 PM UTC
This incident has been resolved.
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