Resolved after 1 hour 20 minutes, affecting One Church Giving, on February 1, 2024.
All payment services are operational at this time. After review. Usio found that endpoint security software triggered on a false alarm and locked down the services. They have made adjustments to prevent the system from triggering under this condition in the future.
Affected components
Update timeline
- investigating Feb 01, 2024, 06:09 PM UTC
Online payment processing is currently down and results in a 502 Bad Gateway error. We've contacted Usio, our merchant services provider, about the issue and are waiting on an update from them.
- resolved Feb 01, 2024, 07:30 PM UTC
All payment services are operational at this time. After review. Usio found that endpoint security software triggered on a false alarm and locked down the services. They have made adjustments to prevent the system from triggering under this condition in the future.
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