Omnisend incident
Sender domains missing DNS records from Email Provider
Resolved after 1 hour 40 minutes, affecting Email and Shopify and 1 more, on May 14, 2025.
A fix has been applied, and campaign sending should now be restored. We are currently reviewing all domains to ensure none were missed.
Affected components
Update timeline
- identified May 14, 2025, 07:26 PM UTC
Some brands may be unable to send campaigns due to missing DNS records. We are actively working to resolve this for all affected accounts. You can manually verify records in the Omnisend app: Store Settings → Sender Domains → "Verify Records".
- monitoring May 14, 2025, 08:40 PM UTC
A fix has been applied, and campaign sending should now be restored. We are currently reviewing all domains to ensure none were missed.
- resolved May 14, 2025, 09:07 PM UTC
The incident has been resolved.
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