Omnisend incident
Customer breakdown page does not display number of contacts in each stage
Resolved after 6 hours 40 minutes, affecting Shopify and BigCommerce and 1 more, on June 16, 2025.
A fix has been implemented, and we are currently monitoring the results to ensure full recovery. We’ll continue to provide updates as necessary.
Affected components
Update timeline
- investigating Jun 16, 2025, 11:24 AM UTC
We are currently investigating this incident.
- identified Jun 16, 2025, 01:14 PM UTC
During the Google Cloud Platform (GCP) outage last week, one of our RFM services experienced a disruption and did not automatically recover. We are currently working to bring the service back online and will provide updates as progress is made.
- monitoring Jun 16, 2025, 01:15 PM UTC
A fix has been implemented, and we are currently monitoring the results to ensure full recovery. We’ll continue to provide updates as necessary.
- resolved Jun 16, 2025, 06:05 PM UTC
This incident has been resolved.
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