Resolved after 6 hours 37 minutes, affecting Email and Shopify and 1 more, on November 29, 2024.
The delay for email campaigns continues to decrease. We are seeing the same continuous trend for the size of the queue. New campaigns are being sent faster thanks to scaling.
Affected components
Update timeline
- investigating Nov 29, 2024, 03:19 PM UTC
We are currently investigating this incident.
- investigating Nov 29, 2024, 04:15 PM UTC
We are currently investigating the delays in email campaign sending. Launched campaigns are being queued and will be sent, there is no need to resend anything additionally. This issue is not currently affecting the automated emails. This issue is also strictly related to Email channel. Other channel campaigns are performing as per usual.
- investigating Nov 29, 2024, 04:15 PM UTC
We are continuing to investigate this issue.
- identified Nov 29, 2024, 04:52 PM UTC
The service provider is scaling their infrastructure to reduce delays.
- monitoring Nov 29, 2024, 05:30 PM UTC
Email campaigns latency decreased to 33 minutes.
- monitoring Nov 29, 2024, 05:58 PM UTC
Update from Service Provider engineering team: • projects that email campaigns sending will return to normal level within one hour; • new campaigns are processing faster due to the scaling.
- monitoring Nov 29, 2024, 06:34 PM UTC
Service provider implemented a fix and are currently monitoring the result. Next update is expected within 1 hour.
- monitoring Nov 29, 2024, 08:27 PM UTC
The delay for email campaigns continues to decrease. We are seeing the same continuous trend for the size of the queue. New campaigns are being sent faster thanks to scaling.
- resolved Nov 29, 2024, 09:57 PM UTC
System is back to operational level.
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