Omnisend incident
Customer Events (order events, checkout events) were not sent to Omnisend.
Resolved on April 2, 2025.
Shopify had some sort of outage. During this time, Customer Events (order events, checkout events) were not sent to Omnisend. After the issue was resolved by Shopify, everything came back to normal. There was no data loss as we sync data from Shopify periodically for anything that was “missed”, so the events were recovered.
Update timeline
- resolved Apr 02, 2025, 12:14 PM UTC
Shopify had some sort of outage. During this time, Customer Events (order events, checkout events) were not sent to Omnisend. After the issue was resolved by Shopify, everything came back to normal. There was no data loss as we sync data from Shopify periodically for anything that was “missed”, so the events were recovered.
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