Olo experienced a minor incident on July 11, 2025 affecting Loyalty Partners, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Loyalty Partners
Update timeline
- investigating Jul 11, 2025, 10:55 PM UTC
We are experiencing errors communicating with Paytronix. Users may be unable to log in or use points or rewards with placed orders.
- identified Jul 11, 2025, 11:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 11, 2025, 11:27 PM UTC
Paytronix has identified an issue on their end.
- monitoring Jul 12, 2025, 01:42 AM UTC
We are seeing Paytronix requests return to normal and continue to monitor the situation.
- resolved Jul 12, 2025, 02:01 AM UTC
This incident has been resolved.