Olo experienced a major incident on June 21, 2026 affecting Ordering API and Point of Sale Partners and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering APIPoint of Sale PartnersServeSwitchboard
Update timeline
- investigating Jun 21, 2026, 07:42 PM UTC
We're detecting elevated errors processing orders through NCR Cloud. Ordering may be affected at locations using NCR Cloud as their point of sale provider.
- monitoring Jun 21, 2026, 10:03 PM UTC
We are seeing orders being processed successfully through NCR. We are continuing to monitor the situation.
- resolved Jun 21, 2026, 10:21 PM UTC
This incident has been resolved.