Olo experienced a major incident on August 8, 2025 affecting Payment Processing Partners, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Aug 08, 2025, 11:59 PM UTC
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
- monitoring Aug 09, 2025, 12:06 AM UTC
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
- resolved Aug 09, 2025, 12:21 AM UTC
This incident has been resolved.