Olo experienced a minor incident on September 11, 2025 affecting Ordering API and Serve and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering APIServeMobile App Ordering
Update timeline
- investigating Sep 11, 2025, 05:23 PM UTC
We are investigating a disruption in ordering capabilities for Omnivore API users, we will provide updates as they become available.
- identified Sep 11, 2025, 05:59 PM UTC
We have partially restored some traffic to Omnivore API. We are still working on full resolution and stabilization, we will provide updates as they become available.
- monitoring Sep 11, 2025, 06:51 PM UTC
SimphonyCloud ordering traffic is returning to normal and we are continuing to monitor for any additional impact.
- resolved Sep 11, 2025, 07:19 PM UTC
This incident has been resolved.