Olo incident

Payment Gateway Issues: FreedomPay

Major Resolved View vendor source →

Olo experienced a major incident on January 9, 2026 affecting POS, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 03:43 PM UTC
Resolved
Jan 09, 2026, 07:41 PM UTC
Duration
3h 57m
Detected by Pingoru
Jan 09, 2026, 03:43 PM UTC

Affected components

POS

Update timeline

  1. investigating Jan 09, 2026, 03:43 PM UTC

    We're detecting elevated errors processing payments through FreedomPay. POS payments may be affected at locations using FreedomPay as their payment gateway.

  2. investigating Jan 09, 2026, 06:40 PM UTC

    We continue to see elevated errors processing POS payments through FreedomPay. FreedomPay and Stripe are investigating the issue.

  3. monitoring Jan 09, 2026, 07:28 PM UTC

    We are seeing FreedomPay transactions return to normal and continue to monitor the situation.

  4. resolved Jan 09, 2026, 07:41 PM UTC

    This incident has been resolved.