Olo experienced a major incident on March 5, 2026 affecting Ordering and POS and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
OrderingPOSPayment Processing Partners
Update timeline
- investigating Mar 05, 2026, 10:11 PM UTC
We're detecting elevated errors processing payments through Olo Pay (Stripe). Ordering may be affected at locations using Olo Pay (Stripe) as their payment provider.
- identified Mar 05, 2026, 10:16 PM UTC
Olo Pay (Stripe) has identified an issue on their end.
- monitoring Mar 05, 2026, 10:22 PM UTC
We are seeing Olo Pay (Stripe) transactions return to normal and continue to monitor the situation.
- resolved Mar 05, 2026, 10:37 PM UTC
This incident has been resolved.