Olo experienced a notice incident on March 11, 2026 affecting POS and Payment Processing Partners, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
POSPayment Processing Partners
Update timeline
- investigating Mar 11, 2026, 04:15 PM UTC
We're detecting elevated errors processing payments through FreedomPay. Olo ordering and POS payments may be affected at locations using FreedomPay as their payment gateway.
- monitoring Mar 11, 2026, 04:32 PM UTC
We're seeing Freedompay transactions return to normal and continue to monitor the situation.
- resolved Mar 11, 2026, 04:41 PM UTC
This incident has been resolved.