Olo experienced a minor incident on April 9, 2026 affecting Ordering API and Serve and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering APIServeMobile App OrderingSwitchboard
Update timeline
- investigating Apr 09, 2026, 04:56 PM UTC
We're currently investigating an issue that would impact a customer's ability to submit an order down to the point of sale. A small percentage of order validation and submission attempts will fail.
- monitoring Apr 09, 2026, 05:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 05:12 PM UTC
This incident has been resolved.