Olo experienced a minor incident on April 27, 2026 affecting Payment Processing Partners, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Apr 27, 2026, 06:35 PM UTC
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
- monitoring Apr 27, 2026, 07:30 PM UTC
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
- resolved Apr 27, 2026, 07:41 PM UTC
This incident has been resolved.