Olo incident

Payment Processor Issues: NCR

Major Resolved View vendor source →
Started
Apr 21, 2026, 07:01 PM UTC
Resolved
Apr 21, 2026, 08:37 PM UTC
Duration
1h 35m
Detected by Pingoru
Apr 21, 2026, 07:01 PM UTC

Affected components

Payment Processing Partners

Update timeline

  1. investigating Apr 21, 2026, 07:01 PM UTC

    We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.

  2. identified Apr 21, 2026, 07:23 PM UTC

    NCR has identified the cause and is making the necessary changes to resolve the issue.

  3. monitoring Apr 21, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2026, 08:37 PM UTC

    This incident has been resolved.

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