Olo experienced a major incident on April 21, 2026 affecting Payment Processing Partners, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Apr 21, 2026, 07:01 PM UTC
We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.
- identified Apr 21, 2026, 07:23 PM UTC
NCR has identified the cause and is making the necessary changes to resolve the issue.
- monitoring Apr 21, 2026, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 08:37 PM UTC
This incident has been resolved.