Olark Outage History

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Olark had 9 outages in the last 2 years totaling 242h 20m of downtime — averaging 0.4 incidents per month.

There were 9 Olark outages since October 21, 2024 totaling 242h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.olark.com

Major August 5, 2026

Bot and chat interruption

Detected by Pingoru
Aug 05, 2026, 09:02 PM UTC
Resolved
Aug 05, 2026, 11:00 PM UTC
Duration
1h 58m
Affected: Operator messagesVisitor messagesOlark Bots
Timeline · 5 updates
  1. investigating Aug 05, 2026, 09:02 PM UTC

    We've detected an issue with bot responses and are investigating. We'll update here as we know more.

  2. investigating Aug 05, 2026, 09:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 05, 2026, 09:57 PM UTC

    We've identified the cause of the issue and are implementing a fix now.

  4. monitoring Aug 05, 2026, 10:03 PM UTC

    System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.

  5. resolved Aug 05, 2026, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 16, 2026

Incident Alerted

Detected by Pingoru
May 16, 2026, 11:31 AM UTC
Resolved
May 16, 2026, 04:09 PM UTC
Duration
4h 37m
Affected: chat.olark.com
Timeline · 4 updates
  1. investigating May 16, 2026, 11:31 AM UTC

    We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

  2. investigating May 16, 2026, 11:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 16, 2026, 03:43 PM UTC

    An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.

  4. resolved May 16, 2026, 04:09 PM UTC

    The issue regarding users being unable to login to https://chat.olark.com has been resolved.

Read the full incident report →

Minor March 26, 2026

Bots and Ai issues

Detected by Pingoru
Mar 26, 2026, 06:23 PM UTC
Resolved
Mar 26, 2026, 07:47 PM UTC
Duration
1h 24m
Affected: Olark Bots
Timeline · 3 updates
  1. investigating Mar 26, 2026, 06:23 PM UTC

    We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

  2. monitoring Mar 26, 2026, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2026

Degraded bot performance

Detected by Pingoru
Feb 12, 2026, 03:29 PM UTC
Resolved
Feb 12, 2026, 06:03 PM UTC
Duration
2h 33m
Affected: Olark Bots
Timeline · 2 updates
  1. identified Feb 12, 2026, 03:29 PM UTC

    Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.

  2. resolved Feb 12, 2026, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 12, 2025

Email Phishing Alert: Fake “Important Security Enhancement” Messages

Detected by Pingoru
Nov 12, 2025, 07:35 PM UTC
Resolved
Nov 12, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 12, 2025, 07:35 PM UTC

    At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at [email protected].

Read the full incident report →

Minor October 27, 2025

Issues with Message Delivery

Detected by Pingoru
Oct 27, 2025, 06:38 PM UTC
Resolved
Oct 27, 2025, 08:30 PM UTC
Duration
1h 52m
Affected: Operator messagesVisitor messages
Timeline · 4 updates
  1. identified Oct 27, 2025, 06:38 PM UTC

    We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

  2. monitoring Oct 27, 2025, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 27, 2025, 06:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 27, 2025, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2025

Investigating reports of laggy performance in app.olark.com

Detected by Pingoru
Jun 23, 2025, 06:45 PM UTC
Resolved
Jul 02, 2025, 06:51 PM UTC
Duration
9d
Affected: Modern Olark Agent Console (app.olark.com)
Timeline · 6 updates
  1. investigating Jun 23, 2025, 06:45 PM UTC

    We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.

  2. identified Jun 23, 2025, 08:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 24, 2025, 04:26 AM UTC

    Systems are returning to normal - we're monitoring recovery closely and will continue to update here.

  4. identified Jun 24, 2025, 03:09 PM UTC

    Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.

  5. monitoring Jun 25, 2025, 09:29 PM UTC

    Performance has returned to normal, our team is actively monitoring for any further capacity improvements.

  6. resolved Jul 02, 2025, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 9, 2025

Network instability

Detected by Pingoru
May 09, 2025, 03:31 PM UTC
Resolved
May 10, 2025, 03:44 AM UTC
Duration
12h 13m
Affected: chat.olark.comModern Olark Agent Console (app.olark.com)
Timeline · 4 updates
  1. investigating May 09, 2025, 03:31 PM UTC

    We're investigating reports of agent disconnects and trouble re-connecting. We believe this to be related to network provider instability and will update here as soon as we know more.

  2. investigating May 09, 2025, 09:38 PM UTC

    We're continuing to investigate the cause of today's agent connection issues. We'll update here as we know more.

  3. monitoring May 09, 2025, 10:36 PM UTC

    We believe we've recovered from the instability issues but are continuing to monitor closely.

  4. resolved May 10, 2025, 03:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2025

Degraded Bot Performance

Detected by Pingoru
Feb 27, 2025, 12:12 AM UTC
Resolved
Feb 27, 2025, 01:46 AM UTC
Duration
1h 34m
Affected: Olark Bots
Timeline · 3 updates
  1. identified Feb 27, 2025, 12:12 AM UTC

    We're experiencing degraded performance from an AI provider that may be affecting the performance of Olark bots. We'll continue to monitor and provide updates as we have them.

  2. identified Feb 27, 2025, 01:46 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 27, 2025, 01:46 AM UTC

    This incident has been resolved.

Read the full incident report →