Officient incident

Exact Online - Deduplication not finding double accounts (NL/BE)

Minor Resolved View vendor source →

Officient experienced a minor incident on August 18, 2026 affecting Exact Online and Exact Online Premium, lasting 19d 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 12:43 PM UTC
Resolved
Sep 07, 2026, 08:42 AM UTC
Duration
19d 19h
Detected by Pingoru
Aug 18, 2026, 12:43 PM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. identified Aug 18, 2026, 12:43 PM UTC

    You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Aug 27, 2026, 08:56 AM UTC

    The issue has been identified and we are working on a fix.

  3. resolved Sep 07, 2026, 08:42 AM UTC

    The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.