Officient incident

Exact Online - Deduplication not finding double accounts (NL/BE)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Exact Online and Exact Online Premium, which began 2d ago. The vendor's full update timeline is below.

Started
Aug 18, 2026, 12:43 PM UTC
Resolved
Ongoing
Duration
● 2d 8h
Detected by Pingoru
Aug 18, 2026, 12:43 PM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. identified Aug 18, 2026, 12:43 PM UTC

    You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.