Officient incident

All products - Support Agent unavailable (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on October 2, 2026 affecting Exact AI Agents, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 08:01 AM UTC
Resolved
Oct 02, 2026, 09:00 AM UTC
Duration
59m
Detected by Pingoru
Oct 02, 2026, 08:01 AM UTC

Affected components

Exact AI Agents

Update timeline

  1. investigating Oct 02, 2026, 08:01 AM UTC

    You wil receive an error message "Something went wrong. Please try again later." when using the Support Agent. We are currently investigating this issue and will update this page as soon as more information becomes available. Our appologies for the inconvenience.

  2. resolved Oct 02, 2026, 09:00 AM UTC

    A fix has been implemented and you can use the Support Agent again. Our apologies for the inconvenience.