Officient incident

Exact Online Premium - Message 'Waiting' while performing various tasks (BE)

Officient experienced a minor incident on September 29, 2026 affecting Exact Online Premium, lasting 51m. The incident has been resolved; the full update timeline is below.

Started: Sep 29, 2026, 07:46 AM UTC
Resolved: Sep 29, 2026, 08:37 AM UTC
Duration: 51m
Detected by Pingoru: Sep 29, 2026, 07:46 AM UTC

Affected components

Exact Online Premium

Update timeline

investigating Sep 29, 2026, 07:46 AM UTC

You may encounter the message 'Waiting' while performing various tasks including but not limited to: Retrieving Codabox statements, Sending invoices and generating various overviews. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
monitoring Sep 29, 2026, 08:13 AM UTC

We have implemented a fix and we are monitoring the results.
resolved Sep 29, 2026, 08:37 AM UTC

This issue has been resolved. Our apologies for the inconvenience.