Officient incident

Exact Venice - Remote session interrupted (BE)

Officient experienced a minor incident on September 30, 2026 affecting Exact Venice, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2026, 09:33 AM UTC
Resolved: Sep 30, 2026, 11:56 AM UTC
Duration: 2h 23m
Detected by Pingoru: Sep 30, 2026, 09:33 AM UTC

Affected components

Exact Venice

Update timeline

investigating Sep 30, 2026, 09:33 AM UTC

You may encounter the message "De externe sessie moet vanwege een protocolfout (code 0x112f) worden beëindigd. Probeer of u opnieuw verbinding met de externe computer kunt maken." which will disconnect you from Venice. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
identified Sep 30, 2026, 10:00 AM UTC

The issue has been identified.
monitoring Sep 30, 2026, 10:39 AM UTC

A fix has been deployed. We are currently monitoring the situation.
resolved Sep 30, 2026, 11:56 AM UTC

The issue has been fixed. Our apologies for the inconvenience.