Officient incident

Exact Online Premium - Degraded performance (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on August 18, 2026 affecting Exact Online Premium, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 10:55 AM UTC
Resolved
Aug 20, 2026, 08:04 AM UTC
Duration
1d 21h
Detected by Pingoru
Aug 18, 2026, 10:55 AM UTC

Affected components

Exact Online Premium

Update timeline

  1. investigating Aug 18, 2026, 10:55 AM UTC

    You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. investigating Aug 18, 2026, 01:02 PM UTC

    We are still investigating this issue.

  3. identified Aug 18, 2026, 01:43 PM UTC

    The issue has been identified. We are working on a fix.

  4. monitoring Aug 20, 2026, 07:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 20, 2026, 08:04 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.