Officient incident
Exact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL)
Officient experienced a minor incident on August 17, 2026 affecting Exact Online Fiscaal and Exact Online Jaarrekening, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 02:00 PM UTC
You may experience that a reactivation of a client relationship has not been saved. If you remove the end date and check the box “tot op heden" on the clientcard, this will not be saved and the end date will remain visible. Adjusting the end date will still be saved. Therefore it is currently not possible to make the client visible in the client overview when filtering “clientrelatie aanzwezig”. Even if you set the end date of the client to the future, this client will not appear in this overview. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 18, 2026, 12:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 20, 2026, 08:26 AM UTC
This issue has been resolved and you can set the client relationship to "Tot op heden" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to "Tot op heden". Our apologies for the inconvenience.