Officient incident

Exact Globe+ - license migration wizard returns message "License update failed" (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on August 12, 2026 affecting Exact Globe+, lasting 11d 18h. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 01:22 PM UTC
Resolved
Aug 24, 2026, 07:55 AM UTC
Duration
11d 18h
Detected by Pingoru
Aug 12, 2026, 01:22 PM UTC

Affected components

Exact Globe+

Update timeline

  1. investigating Aug 12, 2026, 01:22 PM UTC

    The Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. investigating Aug 19, 2026, 09:22 AM UTC

    We are continuing to investigate this issue. Our apologies for the inconvenience.

  3. monitoring Aug 20, 2026, 09:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2026, 07:55 AM UTC

    This incident has been resolved.