Officient incident

Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.

Minor Resolved View vendor source →

Officient experienced a minor incident on August 11, 2026 affecting Exact Globe+ and Exact Globe Next and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 07:05 AM UTC
Resolved
Aug 11, 2026, 09:38 AM UTC
Duration
2h 32m
Detected by Pingoru
Aug 11, 2026, 07:05 AM UTC

Affected components

Exact Globe+Exact Globe NextExact Synergy

Update timeline

  1. investigating Aug 11, 2026, 07:05 AM UTC

    Currently it is not possible to update a Exact Globe Next, Exact Globe+, Exact Synergy or Exact ELIS license via the "update license from customer portal" option. As a workaround, it is possible to browse to support.exact.com and download the licenses via the "My company" tab. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. investigating Aug 11, 2026, 07:06 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 11, 2026, 09:38 AM UTC

    This issue is now resolved.