Officient incident

Exact Online - Blank line between orders to be picked (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on July 23, 2026 affecting Exact Online and Exact Online Premium, lasting 13d. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 07:30 AM UTC
Resolved
Aug 05, 2026, 08:00 AM UTC
Duration
13d
Detected by Pingoru
Jul 23, 2026, 07:30 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Jul 23, 2026, 07:30 AM UTC

    You may notice a blank line between the orders in the screen To be picked. We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Jul 23, 2026, 02:43 PM UTC

    The issue has been identified, we are currently working on a solution.

  3. identified Jul 31, 2026, 01:02 PM UTC

    We are continuing to work on a fix.

  4. monitoring Aug 05, 2026, 06:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 05, 2026, 08:00 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.