Officient incident

Exact Online - Login page unavailable and performance issues (NL)

Critical Resolved View vendor source →

Officient experienced a critical incident on July 2, 2026 affecting Exact Online and Exact Online Premium, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 10:43 AM UTC
Resolved
Jul 02, 2026, 12:33 PM UTC
Duration
1h 50m
Detected by Pingoru
Jul 02, 2026, 10:43 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Jul 02, 2026, 10:43 AM UTC

    You may experience that it is not possible to login at https://start.exactonline.nl or you experience performance issues in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. investigating Jul 02, 2026, 11:18 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 02, 2026, 12:21 PM UTC

    A fix as been implemented and Exact Online is available again. We are monitoring the situation.

  4. resolved Jul 02, 2026, 12:33 PM UTC

    This issue has been resolved. Our apologies for the inconvenience.