Officient incident

Exact Online - Not able to open processed sales invoices in Exact Online Invoice and CRM (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on July 1, 2026 affecting Exact Online, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 11:56 AM UTC
Resolved
Jul 01, 2026, 12:26 PM UTC
Duration
30m
Detected by Pingoru
Jul 01, 2026, 11:56 AM UTC

Affected components

Exact Online

Update timeline

  1. identified Jul 01, 2026, 11:56 AM UTC

    Currently, it is not possible to open processed sales invoices in Exact Online Invoice and CRM companies. When opening a processed sales invoice, you will face an error message stating that your subscription misses a module, although this is not the case. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

  2. monitoring Jul 01, 2026, 12:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 12:26 PM UTC

    This issue has been resolved and you are able to open processed invoices again in Exact Online Invoice and CRM. Our apologies for the inconvenience.