Officient incident
Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)
Officient experienced a minor incident on June 30, 2026 affecting Bank links / PSD2, lasting 87d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 06:40 AM UTC
You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Jul 01, 2026, 06:08 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 10, 2026, 11:48 AM UTC
We are continuing to work on a fix.
- identified Jul 31, 2026, 01:22 PM UTC
The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.
- identified Aug 13, 2026, 02:47 PM UTC
We are continuing to work on a fix.
- identified Sep 11, 2026, 07:31 AM UTC
We are continuing to work on a solution for ING and ABN AMRO. As soon as more information becomes available we will update this page.
- identified Sep 17, 2026, 08:31 AM UTC
The issue has now also been resolved for ING customers. For ABN AMRO we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for ING, the issue has been resolved and the status column is updated.
- resolved Sep 25, 2026, 09:30 AM UTC
The issue has been resolved. The payment status in the bank files overview is displayed correctly again after payments have been processed via an automatic PSD2 bank link. Our apologies for the inconvenience.