Officient incident

Exact Online - Login through API not possible (BE/NL)

Major Resolved View vendor source →

Officient experienced a major incident on June 19, 2026 affecting Exact API, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 09:08 AM UTC
Resolved
Jun 23, 2026, 08:35 AM UTC
Duration
3d 23h
Detected by Pingoru
Jun 19, 2026, 09:08 AM UTC

Affected components

Exact API

Update timeline

  1. investigating Jun 19, 2026, 09:08 AM UTC

    When logging in via a Windows-based API, you may encounter a white screen after entering your login details. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Jun 19, 2026, 02:18 PM UTC

    The issue has been identified and we are investigating potential solutions.

  3. identified Jun 22, 2026, 09:20 AM UTC

    We are continuing to work on a fix.

  4. resolved Jun 23, 2026, 08:35 AM UTC

    This issue has been resolved. Login via a Windows-based API is possible again . Our apologies for the inconvenience.