Officient incident

Exact Online - UK Login page unavailable (UK)

Minor Resolved View vendor source →

Officient experienced a minor incident on June 17, 2026 affecting Exact Online, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 09:29 AM UTC
Resolved
Jun 17, 2026, 10:42 AM UTC
Duration
1h 13m
Detected by Pingoru
Jun 17, 2026, 09:29 AM UTC

Affected components

Exact Online

Update timeline

  1. investigating Jun 17, 2026, 09:29 AM UTC

    You may experience that it is not possible to login at https://start.exactonline.co.uk/ as the page keeps loading and you eventually receive the error message: "Login page not available". We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. monitoring Jun 17, 2026, 10:21 AM UTC

    We have implemented a fix and are monitoring the results. The Exact Online UK login page is available again.

  3. resolved Jun 17, 2026, 10:42 AM UTC

    This issue has been resolved and the login page is available again. You might also have experienced performance issues before the login page was unavailable. Performance has also been restored. Our apologies for the inconvenience.