Officient incident
Exact Venice - Login issues in Exact Venice (BE)
Officient experienced a minor incident on June 16, 2026 affecting Exact Venice, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 03:07 PM UTC
You may experience issues when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Jun 17, 2026, 07:36 AM UTC
We have identified the issue and implemented a fix for most customers. We are continuing to work on a solution for all customers.
- investigating Jun 18, 2026, 06:55 AM UTC
You may receive an error stating 'Actian Zen version error' when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Jun 18, 2026, 07:02 AM UTC
We have implemented a fix and are monitoring the results.
- resolved Jun 18, 2026, 11:25 AM UTC
This issue has been resolved. Our apologies for the inconvenience.