Officient incident
Exact Multivers Online - Memory use exceeded errors in Multivers Online (NL)
Officient experienced a minor incident on March 25, 2026 affecting Exact Multivers, lasting 81d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 03:47 PM UTC
You may experience errors in Multivers Online stating the memory use has been exceeded (Geheugengebruik overschreden). We are investigating this issue. Our apologies for the inconvenience.
- investigating Apr 01, 2026, 04:59 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 15, 2026, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 05, 2026, 11:26 AM UTC
A fix has been deployed to mitigate issues regarding memory exceeded errors but has not delivered the required results. We are still investigating and working on mitigating the issue. Our apologies for the inconvenience.
- identified May 20, 2026, 08:13 AM UTC
We are continuing to investigate this issue.
- identified May 26, 2026, 01:35 PM UTC
We are continuing to investigate this issue.
- resolved Jun 15, 2026, 07:12 AM UTC
The issue has been resolved. The configuration has been optimized, and new instances of this issue will no longer occur. Please note that you may still experience this issue with existing cases. If you have an open support case regarding this matter, we will keep you updated via the existing ticket. If you do not have an open support case and are currently still experiencing this issue, please contact the support department.