Officient incident

Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a "Query timeout” window may appear.

Officient experienced a minor incident on April 23, 2026 affecting Exact Globe+, lasting 28d. The incident has been resolved; the full update timeline is below.

Started: Apr 23, 2026, 07:27 AM UTC
Resolved: May 21, 2026, 08:07 AM UTC
Duration: 28d
Detected by Pingoru: Apr 23, 2026, 07:27 AM UTC

Affected components

Exact Globe+

Update timeline

investigating Apr 23, 2026, 07:27 AM UTC

When opening the overview “Finance, Entries, National e-invoice System (KSeF), Validate KSeF” a "Query timeout” window may appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
monitoring May 20, 2026, 06:17 AM UTC

A fix has been implemented in Exact Globe+ release 507SP7. To apply the fix, execute the update again on Release 506SP7 or higher. We are monitoring the results.
resolved May 21, 2026, 08:07 AM UTC

This incident has been resolved.