Officient incident

Exact Online Fiscaal – Mandate requests and activations are rejected (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on May 18, 2026 affecting Exact Online Fiscaal, lasting 7h 8m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 07:27 AM UTC
Resolved
May 18, 2026, 02:36 PM UTC
Duration
7h 8m
Detected by Pingoru
May 18, 2026, 07:27 AM UTC

Affected components

Exact Online Fiscaal

Update timeline

  1. investigating May 18, 2026, 07:27 AM UTC

    You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified May 18, 2026, 12:23 PM UTC

    The issue has been identified. Due to a technical issue at Logius (Tax Authorities), the request or activation of a mandate is rejected with an error message. A fix is being implemented.

  3. resolved May 18, 2026, 02:36 PM UTC

    This issue has been resolved. In order to successfully request the mandate, you need to initiate a new request. Please ensure that you set the mandate status to "nog aan vragen" before requesting the mandate. Our apologies for the inconvenience.